Kate Silvester originally trained and practised as an ophthalmologist. In 1991 she  retrained as a manufacturing systems engineer. Kate spent seven years in management consultancy transferring manufacturing principles to service  industries such as banking, airlines and healthcare.

She provided an overview of work she had completed with two different NHS Hospitals in England looking at the management of emergency patients. It was an amazing description of issues many of us are only too familiar with. However there was also relief that some of the issues that Kate had worked on had already been addressed in York. I believe we came away with some good ideas on how we need to address the issues around the flow of acute patients in the hospital.



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